+44 (0)7799 710894 contact@pelorusjack.co.uk
The Method and Magic of Customer Excellence text, and a picture of the Girl with Dolphin fountain in front of London's Tower Bridge

Ambitious for world-class customer experiences that drive growth?

We work with you to unite every employee in a shared understanding of customers and customer service excellence, inspired by the Walt Disney Company’s methodical approach to employee engagement, operational attention to detail, and emotive customer experiences. With transferable insights from complex multi-site hospitality, leisure, and entertainment businesses, and over 30 years of Disney expertise, we provide you with the tools to implement the world-class experiences your customers deserve.

Tailored strategic support, an outside point of view, and the practical experience to bring it all to life

Customer Strategy

Strategic choices grounded in customer value needs.

Customer Experience

Designed around customer needs, not simply fixing the status quo.

Employee engagement

Everybody across the entire organisation engaged with their customers.

Continuous Improvement

Driving innovation and sustainable continuous improvement.

Featured Views and News

Culture by Design white paper cover

In Customer Culture by Design a ‘white paper’ with leading academics from Cranfield University School of Management, we explore how to design culture to create superior value for customers, reduce reputational risk, and maximise returns for all stakeholders.

In an interview by Paul Barnett from the Strategic Management Forum we explain how organisations can achieve world-class customer experiences and enduring success by giving people the autonomy to create real value for their customers.

To view a specific section of the video click here to link to YouTube

Contact Us

We are London based, but have lived and worked internationally, including North America, Europe and the Middle East.

+44 (0)7799 710894

contact@pelorusjack.co.uk

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