Ambitious for world-class customer experience that drives growth?
We work with you to drive world-class customer experience, inspired by the Walt Disney Company’s methodology for anchoring organisations into a shared understanding of what their customers value. With transferable insights from complex multi-site hospitality, leisure, and entertainment businesses, and over 30 years of Disney expertise, we provide you with the tools to implement the experience your customers deserve.
Tailored strategic support, an outside point of view, and the practical experience to bring it all to life
Featured Views and News
In Knocking the socks off them! Understanding your customers and then continuously exceeding their expectations, we discuss with Andy Bull and Lee Sheldon of training and development consultancy Mastering Multi-Units how a strategic customer focus is the essential, but often neglected, foundation for world-class customer experience.
We are London based, but have lived and worked internationally, including North America, Europe and the Middle East.
+44 (0)7799 710894