+44 (0)7799 710894 contact@pelorusjack.co.uk
The Method and Magic of Customer Excellence text, and a picture of the Girl with Dolphin fountain in front of London's Tower Bridge

Ambitious for world-class customer experience that drives growth?

We work with you to drive world-class customer experience, inspired by the Walt Disney Company’s methodology for anchoring organisations into a shared understanding of what their customers value. With transferable insights from complex multi-site hospitality, leisure, and entertainment businesses, and over 30 years of Disney expertise, we provide you with the tools to implement the experience your customers deserve.

Tailored strategic support, an outside point of view, and the practical experience to bring it all to life

Customer Strategy

A closer look at what your customer segments really value.

Customer Experience

Designed around customer needs, not simply fixing the status quo.

Customer Culture

Everybody across the entire organisation engaged with their customers.

Featured Views and News

Culture by Design white paper cover

In Knocking the socks off them! Understanding your customers and then continuously exceeding their expectations, we discuss with Andy Bull and Lee Sheldon of training and development consultancy Mastering Multi-Units how a strategic customer focus is the essential, but often neglected, foundation for world-class customer experience.

Culture by Design white paper cover

In Customer Culture by Design a ‘white paper’ with leading academics from Cranfield University School of Management, we explore how to design culture to create superior value for customers, reduce reputational risk, and maximise returns for all stakeholders.

Contact Us

We are London based, but have lived and worked internationally, including North America, Europe and the Middle East.

+44 (0)7799 710894


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