Views and News: Culture by Design
Culture by Design
How designing a customer experience culture leads to sustained commercial success
We draw on years of proven operational expertise and the know-how of The Walt Disney Company, whose transferable methodology, established over 60 years ago, forms the heart of its global success. We show how to focus everybody on their customers, and how to trust people to use their common sense within a shared internal framework.
Our practical operational experience shows how it is possible for organisations to grow more complex, whilst keeping their employees engaged, and retaining a focus on customer experience, agility and continuous improvement. All this is indispensable for success in an increasingly volatile, ambiguous and competitive world. Scroll down to download ‘Culture by Design’.