Chris has a customer strategy, marketing management, and customer experience background. He has particular expertise understanding customer needs, leading pricing, product, communication and distribution decisions, and helping to create exceptional end-to-end experiences everywhere customers interact with the brand.

Chris has worked for leading global brands, and major advertising and research agencies. He spent 17 years with The Walt Disney Company, including as Head of Marketing and Customer Strategy for Disney Destinations, and representing Disney Institute in Europe, which uses Disney methodologies to help external organisations create sustained customer value. Chris lived in Paris for five years, where he worked closely with Malcolm and the executive team on the launch and subsequent reengineering of Disneyland Paris. Chris lives in London and is a Fellow of the RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce).

Malcolm has extensive international expertise planning, opening and operating developments in the hospitality, entertainment and leisure sectors.  He has led multiple service businesses including the Olympic Park Legacy Company for the 2012 London Olympics, Seven Tides Hotels in Dubai, and Le Meridien Hotels in Europe.

Malcolm has been responsible for the opening of over 40 hotels during his career, including four five-star hotels in Dubai, and the purchase, refurbishment and operation of Dukes London, which as a result was awarded five stars. Malcolm is one of a small number of executives worldwide who has had operational responsibility for The Walt Disney Company’s renowned Guest service, having led Walt Disney World’s 30,000 hotel rooms in Florida, Disney’s MGM Studios in Florida and launched and operated the Magic Kingdom at Disneyland Paris.