Bringing a Customer Centric Culture to Life
In Bringing a Customer Centric Culture to Life, the second part of our discussion with Andy Bull and Lee Sheldon at training and development consultancy Mastering Multi-Units, we discuss how leaders can anchor the entire organisation into a shared understanding of what their customers value. Building on Knocking the Socks of Them, our podcast with Andy and Lee, we explore in more detail how to operationalise a workplace that motivates everybody to pull together to deliver world-class customer experiences.
TO HEAR THE PODCAST, CLICK HERE
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