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Multi-Site Masters: Knocking the Socks off Them!

Jul 1, 2019 | Interviews

Knocking the Socks off them! Understanding your Customers and then Continuously Exceeding their expectations Knocking the socks off them, requires a strategic customer focus, not just tinkering with the customer experience. Talking to our friends Andy Bull and Lee...

Strategic Management Forum Interview

Oct 16, 2018 | Interviews

In an interview by Paul Barnett from the Strategic Management Forum we explain how organisations can achieve world-class customer experiences and enduring success by intentionally giving people the autonomy to create real value for their customers. CLICK HERE TO VIEW...